Ordering Info

I would like to explains what happens when a customer places an order, so everyone will have a better understanding of the ordering process, and payment options.

 

Once you know what you would like to order, you can either choose a product that you only choose colors for (under "Shop Now") or you can completely build your own item (under "Custom Order"). Fill out the form for your items and then go to your cart to pay. ALL order information must be on your order. 

Once your order is paid for, your name goes on my to-do list. I complete my to-do list in the order of who paid first. At any given time I usually have about 10-30 orders that are paid. Which means your order goes at the end of those who have already paid. My wait time varies from 2-7 weeks, depending on how many orders I have when you pay.

When I get to your name on my list, I will review your order and ask any questions I may have. If your order form is clear on what you want, you will not hear from me. Your order will then be completed within a day or two. If you have any questions at all you are more than welcome to send me a Facebook message and I will get back to you within a few hours (Usually less).

After your order is made, I will take pictures and send them to you to approve before shipping. I will not send out any orders without making sure that your getting what you ordered! (If you do not provide a phone number, and do not respond to my email within 48 hours your item will be sent without approval)

I HAVE to ship to the address you provide to paypal at checkout, reguardless of what you enter on my personal website. This is paypals rule, to ensure safe sales for both customer and seller.

 

I do offer payment plans. Payment plans work as follows: you can either use PayPal credit at checkout (6 months no interest) OR choose "Request payment plan" at checkout and I can send you a PayPal invoice that lets you make payments. I require a down payment (around $100 depending on your total amount), and expect a minimum of $50 payment every two weeks, please don't make me track you down for your payment. Your name gets on my "to do" list on the date you make your down payment. Your order will not be made until you are paid in full. Payment orders are usually completed within a week after the order is paid off (or in the normal wait time if you pay really quickly). All payments are NON-refundable. 

 

If you would like an option, hide, or anything else that is not shown on this website please send me an email. I would be more than happy to assist and make your totally custom tack set. You can email me at rockinacustomleather@gmail.com.

If your having troubles seeing the hide choices or just want to see larger photos of hides please view my hides album on FB by clicking HERE.

I do not offer returns, due to each order being custom made.

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