Warranty & Returns

WARRANTY

Rockin' A Leather is committed to providing you a quality, affordable, & SAFE product. I do offer to fix most issues you may have with your items, as long as they have not been neglected or abused. All my products are handmade, all the way down to the leather and crystals on the conchos. I hand cut and put together every product. I use quality harness leathers, hardware, and swarvoski crystals.

I do NOT replace lost conchos. It is your responsibility to tighten conchos on a regular basis. I highly suggest tightening conchos after a week of use, because your leather will break in and they will need to be snugged up. Then i check every few months throughout the season.

Example: If a spot, rimset crystal, or crystal on your concho falls off. I will replace it FREE of charge, as this sometimes happens with normal use, due to the leather breaking in and getting used. You ship the item to me, I will fix and return to you. Please email me at rockinacustomleather@gmail.com before sending your items. (concho's must be cleaned before sending in to be re-bilnged)

Example: if you tie your horse to the trailer by the reins, and he pulls back and breaks the headstall, this is not covered. However I am willing to fix anything for a small fee (If its fixable). 

 

RETURNS

*I cannot return used, or custom items.

*Returns are allowed on items that were purchased as "In Stock / Ready To Ship."

*There is a 20% restock fee on these returns. Must be within 30 days of your payment.

*Due to sanitary reasons, there are NO returns allowed on earring purchases.

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